The present conditions of use are for general orders and sales on the Internet site heretat.dmsolucionsweb.net/tienda/ and addresses derived (hereinafter “the Site”) of HERETAT LAVERNA S.L. (with headquarters in Masia Laverna, Torrelles de Foix and with CIF number B63946339, These conditions can be modified, so it is recommended to read them before making each order.

You are reminded that the sale of alcoholic beverages to persons under 18 years of age is expressly prohibited and we always recommend consumption in moderation for greater enjoyment.

1. Purpose: Online orders

All the wines offered and accessible through the Heretat Laverna website are products that originate from, are produced and dispatched from our facilities. In any case, there may be slight differences in visual representation between the final product delivered and the visualizations of the online store, but in no case will they affect the quality with its basic characteristics of the products that are published and therefore the visual variation will not may in no case constitute a reason for return.

The selection and orders through the online web is firm once the buyer has confirmed his order. Once the payment has been validated, it will be processed and issued.

The products are subject to their availability, in such a way that if there are difficulties regarding their supply or lack of stock, HERETAT LAVERNA S.L. expressly reserves the right to report any substitution of the same quality and value. There would be the possibility of reimbursing the amount that had been paid in all cases of not accepting a substitution.

The order is firm for the buyer from the moment he confirms his order. From the validation of the payment and the confirmation, the order is taken into account.

HERETAT LAVERNA S.L. You can cancel any confirmed order or not accept an order made if there are reasons that indicate that the client is a minor, due to errors of a technical nature, lack of availability or in case of fraudulent purchases. In such cases, the amounts paid will also be reimbursed after verification of their collections.

2. Prices, Payments and Billing

The prices of the products are indicated in euros and include VAT taxes.
It reserves the right at any time to modify the price of the products and services offered through the website as may be required by the address.
The forms of payment are Credit card, Paypal, or bank transfer.
Payment by card means making the payment directly to the Bank through a secure payment gateway. The user must follow the instructions that appear on the screen, providing the following information: a) Type of card, b) Card number, c) Expiration date, d) the 3 digits on the back of the card.
Payments by bank card are safe thanks to the fact that we use the transfer payment platform, Paypal or Stripe.
This solution allows the buyer to make their purchases of Products with total security. The bank details of the buyer who makes their payment by bank card will not be kept by HERETAT LAVERNA S.L.
The invoice addressed to the buyer will take the data indicated by him in his client account. El comprador puede modificar estos datos cada vez que haga un nuevo pedido desde el sitio web.
The client will communicate to HERETAT LAVERNA S.L., the set of data necessary for the issuance of the invoice, as well as their intra-community VAT number if necessary.

3.Between, Expenses and Returns

The delivery of the order will be made by a carrier specialized in boxes at the address you select at the time of formalizing the purchase.
The delivery time may vary and depends on various circumstances, you will be duly informed of the delivery times during the purchase and verification process. Igualmente podrá ponerse en contacto con la empresa para ampliar información al respecto.
The impossibility of delivery by the carriers due to the absence of the buyer or information on the need to resort to specific means of delivery, may give rise to the payment of additional delivery costs and/or to the cancellation of the order.
In cases where the respective availability dates of the Products in an order were different, HERETAT LAVERNA S.L. will propose to the buyer to divide his order. In the case of split delivery, participation in the delivery costs will be applied to each of the fractions of the order. If a split delivery is not made, the delivery will take place on the date of availability of all the Products ordered.

Shipping costs
During the purchase process you will be informed of the shipping costs that will be calculated automatically by the system based on the delivery address.
Prices are indicative and in some cases may vary. The prevailing cost is the one that appears in the purchase summary before choosing the payment method. Shipping costs may vary over time, which is why they will always be those in force at the time of contracting, of which the buyer will be duly informed before formalizing the purchase.

4.Reception and claims

Upon receiving the order, the buyer must proceed with all the necessary examinations to detect possible deficiencies, defects or other apparent defects, as well as the state of the packaging, the number of packages and the Products in terms of quantity, reference, state and features is concerned.
In the event of a claim, the buyer must contact the services of the carrier of HERETAT LAVERNA S.L.
In order for your claim not to be considered inadmissible, the buyer must:

• Indicate in the delivery note the precise reservations and those derived from deficiencies, since the general reservations of the type “subject to unpacking reservation” are insufficient.
• Confirm your reservations about shortages and formulate your other reservations, by certified mail with acknowledgment of receipt to customer service
• Confirm your reservations about deficiencies by certified mail with acknowledgment of receipt to the carrier, within 3 days after delivery, holidays not included.

The buyer must send a copy of this claim to HERETAT LAVERNA S.L.
Likewise, the buyer must be able to provide any proof that is required in relation to the reality of the claims filed and offer HERETAT LAVERNA S.L., its carriers or any person delegated by them, the necessary facilities to proceed with their verification.
The accepted claims will give rise to an exchange of the defective or non-conforming Product, or to its reimbursement in case of unavailability of the Product in the warehouse or with the suppliers. The returned Product must be delivered to the carriers of HERETAT LAVERNA S.L., in perfect condition, in its original packaging and provided with all its accessories. No spontaneous return will be accepted without the agreement of HERETAT LAVERNA S.L..

5. Warranty and liability

The products offered through the website are perishable products, and do NOT have the 2-year warranty period established for other types of products. The guarantee of the products sold by HERETAT LAVERNA S.L., is provided in the event that the product has been damaged by transport, in other cases the official guarantees of perishable products are met.
Occasionally or permanently, HERETAT LAVERNA S.L., can commercialize non-perishable products, they will have a guarantee period of 2 years from their delivery against any manufacturing, design or material defect. However, the buyer will have a period of one month from delivery to communicate the lack of conformity, and in the event that said period is exceeded, any damages will be assumed by the buyer.
During the warranty period, HERETAT LAVERNA S.L., undertakes, at its option, to change or reimburse the Products recognized as defective by its services. The exchanged Products enjoy the guarantee for the remaining period. The guarantee does not include:

• Damage to the Product resulting from its normal wear and tear, taking into account its nature, its function, its composition and its price;
• The slight differences found in the Products as defined in article 2.1;
• All Product defects that may result from faulty installation, storage, conservation or assembly, a maintenance defect, incorrect use or non-compliance with the technical or use specifications (non-observance of maintenance recommendations ), modifications or repairs carried out by the buyer or a third party, deterioration caused by external objects, external events such as accidents, blows, fires, acts of vandalism, damage caused by water, natural or artificial light (in case of discoloration), natural disasters or adverse weather conditions.

To apply the guarantee, the buyer will contact the customer service of HERETAT LAVERNA S.L. The presentation of the original of the invoice will be required to be able to enjoy the guarantee.

5.1 Guarantees, implementation and withdrawal

The Products are guaranteed against any defects in conformity and hidden defects under the conditions provided by the provisions of the General Law for the Defense of Consumers and Users and the Civil Code, for buyers who are consumers.

The responsibility of HERETAT LAVERNA S.L. for the Products delivered, including within the framework of the applicable contractual or legal guarantees, is limited to the price of the defective or non-conforming Products. HERETAT LAVERNA S.L., will not be obliged to indemnify for indirect damages or any other financial damage experienced by the buyer or a third party.

The Client is guaranteed the possibility of canceling his order at any time, as long as the cancellation is made before the order has been made available to the carrier for shipment, without the need for justification and without the imposition of any penalty.
Otherwise, you must wait to receive the order to process your return, whose deadline to withdraw is 14 business days from the date of receipt of the product. The Client will notify the stipulated period of his desire to exercise the right of withdrawal of the purchase by email.
The returned order must be delivered together with the delivery note and, where appropriate, the issued invoice, with the cost of return being borne by the Customer. The products can be returned as long as they have not been tampered with and keep their seal or original packaging.
After checking the status of the product, the amount will be refunded using the same payment method used by the Customer. The return will be made as soon as possible, but in periods of high activity, the return may take between 7 and 15 business days to process.
If a product other than the one requested by the client was delivered by mistake, the correct product will be delivered, collecting the first one, without any additional charge to the Client.
If a product has reached the customer broken, damaged or in poor condition, he will be responsible for picking it up at his home, replacing it with another in good condition, without additional charges.
For any claim or query, you can contact us at the following email address: info@heretatlaverna.wine.
In the event of loss, destruction or other cause that prevents the return of the order for reasons attributable to the buyer, he will be liable for the market value that the service would have had at the time of exercise of the right of withdrawal, unless said value is higher than the acquisition price, in which case he will be responsible for this.
The formalization of the right of withdrawal will be made through a document that HERETAT LAVERNA S.L. will be made available to you once your decision to withdraw from the purchase has been communicated.
To exercise the right to withdraw, the buyer must send the withdrawal form (download form) to info@heretatlaverna.wine and by certified mail with acknowledgment of receipt to the following address: HERETAT LAVERNA S.L., Masia Laverna, Torrelles de Foix . Es-08737.

6. Force Majeure

No Party may be held responsible for the total or partial breach of its obligations if said breach is due to an act of God or to the occurrence of an element considered to be force majeure, such as, for example, and without this list being limited, floods, fires, storms , lack of raw materials, transport strikes, partial or total strikes, or closures. The Party that has been affected by such events must inform the other party as soon as possible and at the latest within five (5) business days after the occurrence of this event.
The parties agree that they must agree as soon as possible to determine together the modalities of execution of the order during the period of validity of the case of force majeure.
If the period of force majeure is greater than one (1) month, HERETAT LAVERNA S.L. may not make the order effective and must reimburse the buyer, if applicable, the amounts paid by the latter for the order in question.

7 – Responsibilities

7.1 Intellectual property

1. All content displayed on this website, and especially designs, texts, graphics, images, databases, software, sounds, trademarks, logos or any other signs susceptible to industrial and commercial use are subject to intellectual property rights and industrial of HERETAT LAVERNA S.L., or of third parties that have duly authorized its use.
2. In no case does access to the Web and/or its use imply any type of resignation, transmission, license or total or partial assignment of said rights, nor is any right or expectation conferred, and in particular, of alteration, exploitation, reproduction, distribution , or public communication about said contents without the prior express authorization of HERETAT LAVERNA S.L., or the corresponding owners.
3. No link may be established to this website from any other website without the prior and express consent of HERETAT LAVERNA S.L.

7.2 Responsibility of users

Browsing the Site https://heretatlaverna.wine is the sole responsibility of the users HERETAT LAVERNA S.L., will not be held responsible for breakdowns, errors or computer viruses that could harm the continuity of access to its Site or for malfunctions in the computer equipment of users that could be verified as a result of access to the site.rios Consequently, it is under no obligation to repair any direct or indirect damage that may arise from the use of, access to its Site or from the download of elements stored on the site (images, texts, video files).

HERETAT LAVERNA S.L., reserves the right to terminate as registered users of its web side, those who falsify data or fail to comply with these contracting conditions.

7.3 Protection of Personal Data

“In compliance with Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD), we inform you that:

1. Your personal data collected on this Web Site will be included in a computerized database owned by HERETAT LAVERNA S.L. Said database is registered in the General Data Protection Registry in accordance with the provisions of current legislation and complying with all the security measures of Royal Decree 1720/2007, of December 21, on security measures for automated files. containing personal data.
2. Said data collected by filling in forms and/or sending emails, will be processed and will be incorporated into the files of HERETAT LAVERNA S.L., in order to give an effective response or provision of the requested services, facilitate the processing of orders and the sending of advertising of the promotions offered by HERETAT LAVERNA S.L., through its Web Site. In this sense, the user expressly consents to the processing of their personal data, for the purposes indicated in this document.
3. The data collected from the user will not be transferred to any company, although they may be communicated to third parties when the communication responds to a need for the development, fulfillment and control of the purposes established for the collection or reception of the same, in accordance with the provisions in these terms.
4. Likewise, the user has at all times the rights of information, access, rectification, cancellation and opposition, which may be exercised by email to the address info@heretatlaverna.wine or conventional mail to the address of the entity at HERETAT LAVERNA S.L.. In order to exercise these rights, and in compliance with Instruction 1/1998, of January 19, of the Data Protection Agency, it is necessary that you prove your personality before HERETAT LAVERNA S.L., by sending a photocopy of the National Document of Identity or any other legally valid means.
5. The User is solely responsible for the veracity and correctness of the data included, exonerating HERETAT LAVERNA S.L., of any responsibility in this regard.

7.4 Security

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these purposes, the Client accepts that HERETAT LAVERNA S.L. Obtain data for the purpose of the corresponding authentication of access controls.

8. Modification of the general conditions of sale:

HERETAT LAVERNA S.L., reserves the right to modify these general conditions of sale. Any new version of the latter will be indicated on the site.
The online version on the Site at the time the order is placed by the Buyer will prevail over any other version of these General Conditions of Sale that will be indicated on the Site.

9. DERECHO APLICABLE / JURISDICCIÓN

The relations between the buyers and HERETAT LAVERNA S.L., in case of conflicts in the interpretation or application of these contractual conditions, in the case of final consumers, in accordance with the applicable regulations, the Courts of the place of fulfillment of the obligation or those of the domicile of the purchasing party, in all cases they will be governed by Spanish legislation and the litigious discussion of any order will be submitted to Spanish jurisdiction.